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Frequently asked questions

Scanning, pantry, favorites, languages and food safety basics.

How does food scanning work?

Open the Identify (Scan) tab, take a photo with your camera or upload one from your gallery. The AI identifies each item, estimates a freshness window, quantities and nutrition, and suggests recipes. You can then review and edit the detected items before saving them to your pantry.

How does pantry tracking work?

Saved items appear on the Pantry (home) tab with a colour-coded days-left badge: red means 1 day left, amber 2–3 days, green 5 days or more. Items expiring within 48 hours appear in the Rescue mission banner so you can cook them first.

How do I save favorite recipes?

Tap the bookmark icon on any recipe card or recipe detail page. Saved recipes live in Recipes → Favorites and stay available after you close the app.

How do I change the app language?

Tap the flag icon in the top-right corner of the Pantry page. English, French, Spanish, European Portuguese, Brazilian Portuguese, Arabic, Chinese and Japanese are supported, and your choice is remembered on this device.

How long can I keep raw meat and fish?

In the fridge at 4 °C or below: raw ground meat, poultry and fish 1–2 days; raw beef, pork or lamb cuts 3–5 days. In the freezer at −18 °C: ground meat 3–4 months, poultry and cuts 6–12 months, fatty fish 2–3 months. Freeze before the fridge limit if you won't cook it in time.

What are the basics of safe food storage?

Keep the fridge at or below 4 °C and the freezer at −18 °C. Store raw meat on the lowest shelf so juices can't drip onto other food. Cool leftovers quickly and eat them within 3–4 days. Never leave perishable food at room temperature for more than 2 hours (1 hour above 32 °C). When in doubt, throw it out — these are general guidelines, not medical advice.

Where do my data and account settings live?

Pantry items and scan history are stored in your account, so signing out never deletes them. Dietary preferences, account deletion and notifications are under the More tab → Settings.

How do subscriptions and refunds work?

Monthly, yearly and lifetime plans are purchased through Google Play Billing inside the Android app. Charges and refunds are handled by Google Play; contact us here if something still looks wrong.

Still need help? Use the contact bubble on any page.